MORE REASONS NETFLIX HAS GOT IT GOIN' ON.
"Netflix sent an apology note to customers whose DVDs were delayed by their 11-hour service outage on Monday, along with a 5% service credit. In so doing, they perfectly followed the three-steps of fixing customer service problems: 1. Admit fault, quickly. 2. Say sorry like you mean it. 3. Give conciliatory gift of monetary value."