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I THINK AMTRAK NEEDS TO LOOK A LITTLE DEEPER THAN MARKET RESEARCH.

"We got an Amtrak phone survey call over the weekend and they wanted to know if having a snack bar in business class would make us more/less likely to travel by rail. How much would that be worth? In-station hotspots? Now how much would we pay? Private lounge with butler? On the other hand, what if they put leather seats in coach and added more legroom? How did we feel about that? Bit of a letdown after the butler thing, but okay. This was three days after a freight train derailed at Steilacoom and blocked Amtrak traffic completely."

Seattlest: Amtrak Asks Us If We Want More Snacks



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